Legal Information

1. Terms and Conditions

Welcome to BrightPen OPC Private Limited. By accessing our website and using our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

1.1 Acceptance of Terms

By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.

1.2 Use of Services

Our services are provided for your personal and commercial use, subject to the restrictions set forth in these Terms and Conditions. You agree not to use our services for any unlawful purpose or in any way that could damage, disable, overburden, or impair our services.

1.3 User Responsibilities

• You are responsible for maintaining the confidentiality of your account information.
• You agree to provide accurate and complete information when using our services.
• You are responsible for all activities that occur under your account.

1.4 Intellectual Property

All content, trademarks, and data on this website, including but not limited to software, databases, text, graphics, icons, hyperlinks, private information, and designs, are the property of BrightPen OPC Private Limited and are protected by Indian and international copyright laws.

1.5 Limitation of Liability

BrightPen OPC Private Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services or for the cost of procurement of substitute services.

1.6 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu, India.

2. Privacy Policy

At BrightPen OPC Private Limited, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2.1 Information We Collect

We may collect personal information that you provide to us, such as your name, email address, phone number, and payment information. We may also collect non-personal information, such as your IP address, browser type, and device information.

2.2 How We Use Your Information

• To provide and maintain our services.
• To improve and personalize your experience.
• To communicate with you, including sending updates and promotional materials.
• To process transactions and send transactional messages.
• To comply with legal obligations.

2.3 How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our services.
• Law enforcement or government officials when required by law.
• Third parties in connection with a merger, acquisition, or sale of assets.

2.4 Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

2.5 Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at [email protected].

2.6 Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

3. Refund Policy

Our refund policy is designed to ensure fairness and clarity for all our customers. Please read the following terms carefully.

3.1 Appointment Booking System

For our Multi Service Appointment Booking System:

• No Refund for No-Shows: If a user fails to show up for a scheduled appointment without prior cancellation (as per the cancellation policy), no refund will be provided.
• Cancellation Policy: Users may cancel appointments up to 24 hours before the scheduled time for a full refund. Cancellations made within 24 hours of the appointment time may incur a cancellation fee.
• Service Fees: Any service fees paid are non-refundable once the service has been rendered.

3.2 Subscription Services

For our subscription-based services, including the Multi-Lingual AI-Powered News Portal:

• No Refund for Used Period: Subscriptions are non-refundable for any period that has already been used. If you cancel your subscription, you will continue to have access to the service until the end of your current billing cycle.
• Automatic Renewal: Subscriptions automatically renew at the end of each billing cycle unless canceled at least 24 hours before the renewal date.
• Free Trials: If you sign up for a free trial and do not cancel before the trial period ends, you will be automatically charged for the subscription. Free trials are limited to one per customer.

3.3 General Refund Terms

• Refund requests must be submitted in writing to [email protected] within 7 days of the transaction.
• Refunds, if approved, will be processed within 10-15 business days and will be credited to the original payment method.
• BrightPen OPC Private Limited reserves the right to refuse refunds at its sole discretion, particularly in cases of fraud or abuse.

3.4 Contact Us

If you have any questions about our refund policy, please contact us at [email protected].